1malaysia Privacy Policy — How We Protect Your Information
User privacy is the top priority at 1malaysia. This document clearly explains what data we collect, how it is used, and your rights as a user of our platform in Malaysia.
Last updated: 2026
What Information Do We Collect?
When you register or use the 1malaysia platform, we collect certain categories of information to ensure the service runs smoothly and securely. This information is collected only when necessary and is never shared indiscriminately.
Full name, email address, phone number, date of birth, and an encrypted password are collected at registration to verify your identity and manage your account.
IP address, device type, operating system, browser type, and language settings are collected automatically to detect unauthorised access attempts and optimise platform display.
Transaction details in MYR (RM) — including payment method, deposit and withdrawal amounts — are recorded. Full card numbers are never stored in our system.
In-platform activity records — such as games played, session duration, pages visited, and actions taken — are collected for internal analytics and service improvement purposes.
How Is This Information Used?
1malaysia uses the information collected solely for legitimate platform operations and to improve the user experience. We do not use your data for third-party advertising without your consent.
- Verifying user identity and age during registration and financial transactions
- Processing deposits and withdrawals in MYR (RM) accurately and securely
- Detecting and preventing fraud, duplicate accounts, and suspicious activity
- Sending account-related notifications, promotions you have opted in to receive, and service updates
- Analysing usage patterns to improve platform performance and the overall user experience
- Complying with applicable laws and regulations in Malaysia
Cookie & Tracking Policy
The 1malaysia platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you access our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform so we can improve existing features.
- Preference Cookies: Saves user preferences such as language and display settings to streamline your experience on future visits.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect login functionality and account security.
How Is Your Data Stored and Protected?
1malaysia takes security seriously to protect all users' personal data. All information transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology.
Stored data is protected by strict access controls — only authorised staff may access user information, and only for legitimate operational purposes. Your password is stored in a hashed format that is unreadable by anyone, including our own technical team.
We retain user data for as long as your account is active or as required for operational and legal compliance purposes. Following account closure, data that is no longer needed will be deleted or anonymised in accordance with established procedures.
While we employ the best available security measures, no online system can guarantee absolute security. You are also responsible for keeping your 1malaysia account password and login credentials confidential.
Is Your Information Shared with Third Parties?
1malaysia does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment Providers: Required transaction information is shared with registered payment service providers to process deposits and withdrawals in MYR (RM).
- Legal Requirements: We may be required to disclose information to the relevant authorities where there is a valid court order or binding legal obligation.
- Technical Service Providers: Technical partners who help operate the platform infrastructure may have limited access to operational data needed to perform their services, and are bound by strict confidentiality agreements.
In all of the above cases, 1malaysia ensures that the receiving party adheres to data protection standards equivalent to our privacy policy.
Your Rights as a User and How to Contact Us
As a 1malaysia platform user, you have rights regarding your personal data. We respect these rights and will process your requests in a timely manner.
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you have the right to update it through your account settings or by contacting support.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
To exercise any of the above rights, or if you have any questions about how 1malaysia handles your personal data, please contact our support team at [email protected]. You may also refer to the FAQ for further guidance.
This privacy policy may be updated from time to time. Users will be notified of significant changes via an in-platform notice or email. Continued use of the 1malaysia platform after changes take effect constitutes your acceptance of the updated policy.
Still Have Questions About Your Privacy?
The 1malaysia team is ready to address any questions regarding our privacy policy and data protection. Contact us or visit the FAQ section for more information.